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IPMaster Support

Welcome to IPMaster Support Center. Here you will be able to find questions and answers about IPMaster. Our Frequent Questions are a great place to start to help you solve any problems you may have with IPMaster.

Billing and Ordering FAQs

Is it safe to use my credit card online?
How will I know if my order has been processed?
Can I pay by phone?
How do I change or cancel my order?
Can I use my "Single License" on all of my machines?
I've registered your software, but I've lost my registration details - what now?


Software FAQs

What platforms does IPMaster run on?
Do you provide free updates?
What does IPMaster do?
Does IPMaster support IPv6?
What are the minimum system requirements for IPMaster?
If I buy more than one user license, can we share the address library data file on a server, and have more than one user access the file?


Billing and Ordering FAQs

Is it safe to use my credit card online?
Yes. When you use your credit card to purchase any of our products, rest assured that your transaction information is transmitted over a secure connection. All our order pages use Secure Sockets Layer (SSL), an advanced encryption technology. This technology safeguards your personal and credit card information. [Top]

How will I know if my order has been processed?
Once we processes your order (immediately on submission), we will send you an e-mail confirmation. [Top]

Can I pay by phone?
Yes, please find below phone numbers to place your order by phone:

  • Toll Free (US and Canada only):
    1-877-353-7297
  • Standard (International):
    +1-952-646-5331
Phone orders are processed through our eCommerce partner Regnow. our product ID is 21281-2.

Regnow can also take fax, checks, money orders, Paypal, purchase orders, Giro and wire transfers for our customers who do not have credit cards.[Top]

How do I change or cancel my order?
To request an order change or order cancellation please contact us at sales@softsession.com. [Top]

Can I use my "Single License" on all  machines?
No. One registered copy of IPMaster can only be used on one computers. If you only want to run IPMaster on one computer, you only need to purchase one license (one license grants you rights to install and use the program on a single PC and can be utilized by multiple people, one license can manage unlimited IPs), otherwise you need to purchase more than one license. If you purchase more than one license, you can obtain preferential price. [Top]

I've registered your software, but I've lost my registration details - what now?
Please send us your Order ID or at least the email you used when placing your order to sales@softsession.com, and we will instantly send you your registration details again. Please note that we will only re-send the registration details to the email address you used while placing your order. [Top]


Software FAQs

What platforms does IPMaster run on?
IPMaster runs on Microsoft Windows NT4, 2000, XP, 2003, Vista and Win7. [Top]

Do you provide free updates?
Yes, all IPMaster registered users receive FREE lifetime updates. [Top]

What does IPMaster do?
IPMaster is IP address management software. It provides visual IP address assignment (network topology tree), automatic subnet calculator, mask calculation, subnetting, network segment scanning, host monitoring, ping, traceroute, telnet, and netsend etc. It supports VLSM (Variable Length Subnet Masks) and CIDR (Classless Inter-Domain Routing). With the help of IPMaster, network administrator can increase their working efficiency and avoid fault. The purpose of this software is to assign and manage IP address efficiently for enterprise network.

Key features of IPMaster:

  • Visual IP address management function. The whole GUI is divided into three parts: the left part is network topology tree, display subnet hierarchy, right part is the content of subnet, the bottom part is tip message area.

  • Automatic subnetting function. The system provides automatic subnet calculator, at the sub-divisible subnet node, input "Amount of Subnets", "Hosts in each Subnet" or "Subnet Mask", the system will generate child subnet under the target subnet automatically.

  • Manual subnetting function. The system provides manual subnet calculator, at the sub-divisible subnet node, input "IP address", "subnet mask", the system will generate a designated child subnet under the target subnet.

  • Relevant function of host. The system provides 4 default functions - ping, traceroute, telnet and net send, the user can also customize other function.

  • Scan function. The host name, MAC address and user name of all hosts in the target subnet can be got automatically.

  • User-defined host column function, the user can customize the host information column.

  • Monitoring function. The system can monitor the running status of the monitored host, when the host is shutdown, the tip message area would warn by red hints. [Top]

Does IPMaster support IPv6?
Currently, IPMaster supports IPv4, and IPv6 will be supported in future release.[Top]

What are the minimum system requirements for IPMaster?
Before installing IPMaster, please be sure you have:

  • Windows 98/ME/NT/2000/XP/2003/Vista/7
  • 64 MB RAM or more
  • 100 MB free disk space
  • At least 1024*768 screen solution [Top]

If I buy more than one user license, can we share the address library data file on a server, and have more than one user access the file?
If you buy more than one user license, you can share the address library data file on a server, in the ordinary case, The address library data is saved in the IPMaster.adl file, which is in the directory of the executive program file, but you can put it on a file server to share and access it, and you can also control the access levels of the multi-users by using the file permission management of the operation system. [Top]

 
 
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